Don’t see an answer to your question? Email us!What options do I have to report potholes or other road issues?
For Santa Clara County, fill out the online form here.
For the City of San Jose, go online here or call 408-794-1900 (Weekdays 7am to 4pm) or 408-277-8956 (all other times incl weekends/holidays)
What's the best way to report code violations in Santa Clara County?
What to do if a solicitor or peddler comes to your door and is not wearing or cannot produce on request a Sheriff’s Office issued badge for soliciting?
Don’t forget to have a description of the solicitor or peddler: physical attributes, gender, height, clothing, age, distinguishing features, and direction headed after leaving your home.
Report any solicitor who comes to your door before 10 am or after 7pm or one half hour after sunset, which ever comes first.”
A light is out or a sign is damaged on my street, how can I get it fixed?
To report a problem with a County-maintained street light, please complete the Street Light Service Request form here – http://maintstar.sccgov.org:81/mstarcrm/Request/Request.aspx
If the pole number includes a letter as the 2nd or 3rd character, i.e., 1J11 or 12Q112, then it is most likely maintained by the City of San Jose’s Department of Transportation here – http://www.sanjoseca.gov/index.aspx?NID=210
If the street light is on a wooden pole, then it might be maintained by Pacific Gas and Electric (PGE). Report the outage directly to PGE by using the link – http://www.pge.com/mybusiness/customerservice/contact/streetlight/. The PGE site can help identify whether the pole is maintained by PGE or by a particular city, including contact information.
Who can I report to for mail theft or rifling of mail or packages delivered by the Postal Service?
What are my options for graffiti abatement in the Burbank area?
For graffiti, please report 24/7 via one of the following options:
- Utilizing the “San Jose Clean” app (iOS, Android)
- Emailing email@example.com with a report
- Calling the 24 hour hotline +1-866-249-0543
Abandoned shopping carts - best way to report/remove them?
Option 2: Call All American Cart Service. All American Cart Service does shopping cart pickup and retrieval in the Greater Bay Area. You can call/SMS/text them at +1-408-629-6030 for removal of shopping carts. Their website also has a form to submit a request.
What options are available for code enforcement or blight reporting?
For issues within Santa Clara County, you will find a list of code enforcement items and reporting methods listed here.
Vehicles on parked on a public street with expired tags are illegal, how can I report this violation?
How can I get large abandoned items left in public areas removed?
I live near a zoned business, and they are very loud. What are my options to help get the noise reduced?
Another avenue is contacting the San Jose Code Enforcement Department (408-535-7770). Then you can inquire as to the state of the business permit and any conditions regarding hours of operation and loud noises.
And yet another avenue would be the Santa Clara County Mediation Service. This is a free service using mediators to resolve un-neighborly issues like this.
For Valley Medical Center(VMC) neighbors, what options are there for addressing potential medical issues?
If you see a crime being committed, call 9-1-1
If you encounter someone on the street in hospital garb, call VMC Protective Services: (408) 885-5567
If you encounter someone who appears to be experiencing a mental health crisis, call the Mobile Crisis Team (Phone # (408) 885-6100)
If you encounter someone who was discharged from the hospital and is in need of transportation, call the VMC Shift Supervisor: (408) 885-5000
To connect homeless individuals who are living in the VMC area for an extended period of time with services, work with Steve Monte (Office of Supportive Housing): Steve.Monte@hhs.sccgov.org
What assistance options are available for the homeless?
– Closest address or closest cross streets to each location of concern
– State the activity(ies) of concern
– Approximately how many people are at each location?
– Approximately how many structures are at each location?
– What time(s) of day is activity observed? (i.e. what time(s) of day would outreach be likely to find people at each location?
– Please give a contact phone number so outreach can get hold of you if they have questions
For encampments or property along freeways or overpasses, you should also file a report with Caltrans so they are aware of the situation. This can be done online here.